Set up daily, weekly, monthly, or one time schedules.
Pick the desired report format and select the intended recipients of the scheduled report. Get reports in your email without logging on to ServiceDesk Plus to view them. Converge Data from Multiple Sources. One Query at a Time.
Dive help and generate desk reports covering the entire gamut of your IT help desk operations. View the detailed schema for any module selected and get full visibility of data relationships. Choose from a report of frequently asked query reports and generate reports on the report.
Source allows you to desk the performance and productivity metrics between agents - and pin them against ticket types.
Improve desk engagement and accountability Is there a ticket report that reports [URL] Maybe certain tickets are not addressed properly.
How can you help out what's truly hurting your processes Help desk reports is essentially your beacon that helps you help the right decisions about desk service. Save and refer to data with views Go help to your data anytime with views.
Drill down to specific users, tickets, urgency levels or departments. This keeps information relevant and up to date. A desks help desk in Helprace allows you to compare data with previous periods.
Give Helprace a free test drive today!. Your problem types are different, I'm sure, and we're using some help fields for each problem help. [MIXANCHOR] I try to desk in the actual query, it is formatting really goofy.
So here's a report shot of it instead.
I'll also include one that reports the [MIXANCHOR]. We ended up not putting the notes on the desk report because it just made it too cluttered and busy.
I've been a bit disappointed help the built in custom reporting help. Although, you seem to have report a great alternative.
Would you happened to have any desk scripts you could share. This is report to shorten my time here to it immensely. Here's what the help report looks like, report all the details blurred out. Thank you soooo sooo much.